We bought this package deal from you all in 2013 and when going to the second ink cartridges they are dried up and want work in our printer .
We don't print very much , but We bought the double cartridges in 2013 and when going to replace with the extra ink cartridges the printer shows ink level to low to work. We have tried everything to make them work. We had good results with the first set ,but when trying the second set nothing happens , shows to low to print. Our question is does the 100% guarantee apply.The cartridges were sealed and not tampered with . We have the original box and the wrappers from each cartridges.