Why is this cartridge flagged as non-Epson by the printer when the others are not?
I have replaced HY C, Y, M cartridges in my Epson XP-810 with your remanufactured cartridges. They have been recognized as Epson and functions such as ink level information work correctly.
However, when I replaced the large HY BK cartridge with one of your remanufactured cartridges, the printer flagged it as non-Epson, gave me dire warnings, and required me to confirm I was willing to take the risk.
Right away I am getting warnings that the BK ink level is low, and it shows as almost empty.
Is this how you expect this cartridge to work? If so, why do you not provide a warning prior to purchase? If not, then the cartridge is apparently defective, and I would like a replacement please.
Also, although I cannot be 100% sure this happened immediately after replacing the large HY BK cartridge, the print head test is now showing a 5 mm horizontal white band about 15 mm down in the two BK columns; the four color columns are fine. Print head cleaning and re-powering the printer make no difference. Is there any explanation for this other than a faulty large HY BK ink cartridge?