Remanufactured Magenta CE253A Laser Toner Cartridge for Hewlett Packard (HP) CP3520/CM3530
Poor performance, poor service
Buying was easy. Receiving the toner was easy. Installation easy until tried to print. The cartridge was not recognized. Called tech support, cleaned chip tried again. Same problem. Sent back cartridge - waited a week. Received new cartridge. Installed. Printer accepted it. Printed and page was covered in Magenta toner to about 90%. Tried cleaning roller etc. Same problem. Called Tech Support. Cleaned this and that same result. Time to send back. I'll wait nearly another week and printer has been down for nearly three weeks. Thankfully I have a backup. I asked to speak to the supervisor and I waited 5 minutes and was then told he had gone into a meeting! I have had good performance from this company in the past but there has to be a time when you say enough is enough.
March 27, 2012