Need to return or exchange a product? Learn more about our 2 Year Guarantee here!
At 4inkets we stand behind the quality of all of our products, and we will do our best to make things right! If you are not satisfied, we want to know about it. Simply contact our friendly customer service team and we will be happy to take care of you. It’s easy to contact us and we are available 7 days a week!
Call us at: 800.465.5387 M-F 6am-6pm PST | Sat 7am-4pm PST | Sunday Closed
What do you get with our 2 Year 100% Satisfaction Guarantee?
We back all of our compatible and remanufactured ink and toner products with a 2 Year 100% Satisfaction Guarantee.
Our guarantee is simple…
If you have trouble within the first year of purchase, we will replace your cartridge or refund the purchase price, it’s up to you!
After the first year, we will replace your cartridge or offer store credit! (all orders placed with store credit must be placed with a representative over the phone.)
So no matter what, you are covered for 2 full years from the original date of purchase.
OEM or Genuine Brand Guarantee
OEM or Genuine Brand products come straight from their respective manufacturer and as a result, have slightly stricter return guidelines. Have a problem with a genuine brand product? Contact our customer service team within 30 days and we can take care of it for you.
Unopened, defective or damaged products can be returned for a full refund within 15 days of purchase.
Store credit will be issued for concerns dealt with 16-30 days after the date of purchase. All orders placed with store credit must be placed with a representative over the phone.
OEM products include genuine brand ink, toner and office supplies.
How can I get a replacement?
First, get in touch with our friendly customer service team so we can set up a replacement on your account. Then, you’ve got a couple of choices:
If you have trouble within the first year of purchase, we will send a replacement cartridge with a prepaid return mailing label, free of charge. Once you receive the replacement, send back the defective cartridge using the provided mailing label. That’s it, you’re all set!
If a concern is made known within the second year, we ask that you return the defective product to our warehouse before we ship out a replacement. Once the product is received and inspected by our returns team, we will ship the replacement product to you via standard shipping. You will not be charged for the replacement or the standard shipping fee.
When can I expect my refund?
Customers returning items can expect to be refunded (store credit when applicable) in the method in which they paid within 7-15 business days of our receipt of their accepted return. A refund will not be processed until the product is received by our warehouse.
Incorrectly Ordered Products and Lost Packages
Any and all items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening.
Any incomplete orders, lost packages, or incorrectly received products must be reported to our returns department within 30 days of the original order date to qualify for a replacement.
If you ordered the wrong product or have purchased a new printer that no longer takes your current cartridge series, you may exchange the product as long as it is unopened and falls within the 2 year guarantee window. Products that are not in sellable condition do not qualify for an exchange and will be sent to a recycling center. To set up an exchange, please call our customer service team at 800-465-5387 and we can get it started for you!
Shipping charges are nonrefundable, except in the event of a packing error.
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