We have answers - click a topic below to get started.
4inkjets absolutely does not tolerate SPAM and we only work with companies that promise not to SPAM. But if you are spammed, please let us know and we will investigate and take care of it immediately. To report a spammer, forward the email that you received to email@example.com.
Any product that you buy from 4inkjets comes with a 100% satisfaction guarantee. If you find a problem with your order, we will gladly refund your purchase price or exchange your item.
You can return the majority of our products for a full refund within 365 days of purchase. Unfortunately, shipping costs are not refundable, unless there has been a packing error.
For the full refund and return policy, click here.
In the contiguous United States, orders under $50 are charged a flat-rate of $4.95. Orders above $50 are free. Rates to Canada are based on weight and take longer to receive because of Customs inspections at the border.
You can track packages being shipped within the contiguous United States from the moment that you order by entering your order number and email address or zip code.
School and Government
We welcome all government agencies to partner with 4inkjets. 4inkjets has been partnering with federal, state and local government agencies across the US since 1999. We have multiple contract options available in addition to our government priced online accounts. 4inkjets Government Programs Division is dedicated to delivering the easiest and most efficient office solutions for our government customers.
If you would like to pay by personal check or with a money order please select the prepay by check option after you have added your items to the cart and are ready to checkout. This will allow you to place an order in our system and give you an invoice to print and order number to write on your check. Then, you mail your check to us and once we get it we will ship out the order you placed online.
Common Questions & Answers
I can't tell the difference between standard yield and high yield.
The difference between standard and high-yield cartridges is in the number of pages that the cartridge will print. Sometimes the size and shape will differ but that is not always going to be the case. In terms of cost per page, a high-yield cartridge is a much better value than the alternative but it will cost a few dollars more.
I can't create a new password.
Most problems with passwords are caused by the fact that each account can only have one active password at a time. This means that if you request a new password and then remember your old one, multiple attempts to log in with the old password will result in you being locked out of your account.
It is also important to know that a request for a new password will void any previous requests. Once an account is locked, the only way to log in again is to wait until your account is unlocked and then log in using the active password.
I did not receive a confirmation number.
There is an automated system that sends out order confirmation emails immediately after an online order is completed. That email should arrive in your inbox a short time after your purchase is completed. If the email is not delivered, the most common cause is that we do not have your full or correct email address. This, however, will not affect your order.
If your email was correct, the next most common issue is that an email SPAM filter is keeping the confirmation email from being delivered. If your order was completed over the phone, your email address has to be manually entered into our system and that process can take a little longer.
Why can't I track my international package?
Packages destined for locations outside of the continental United States cannot be tracked because the logistics will not allow for it. Those orders, because they require Customs inspection at the border, do incur a short delay. But we are still happy to service our international customers.
Why does the cartridge I received look bigger/smaller/different than the OEM?
Some of the differences in our compatible cartridges compared to the OEM versions exist so that users can distinguish them from one another. When it comes to remanufactured cartridges, some of the parts have been replaced or repaired to ensure that the product that you receive is in perfect working condition.
None of the differences that you notice on your cartridge will negatively affect your cartridges performance.
How do I get discounts (coupons)?
The easiest way to get discounts and coupons is to join our mailing list and have them delivered directly to your inbox. We also offer exclusive offers to users that interact with us on Facebook and Twitter.
In addition to this, we also occasionally offer discounts and other offers through other companies that we work with.
Why is the ink level reading low or empty?
Some printers are not able to recognize the new ink level of a remanufactured ink cartridge. This means that although it is full of brand new ink, it may display a message telling you that it is time to buy more ink. If you are in this situation, you are still able to print, but you will simply have to monitor your own use.
Why are the remanufactured and compatible cartridges so much cheaper?
The simple answer is that we spend less in the production of the cartridges and we can sell them at a much lower price. Our compatible products, for instance, are made for printers that already exist, whereas the OEM companies have to create both the cartridge and the printer itself.
With remanufactured ink and toner cartridges, we are cleaning and repairing the cartridges before refilling and making them available for sale. That is still a significantly less expensive process than creating a new cartridge, which makes it possible for us to sell the products at a much lower price.
What are remanufactured and compatible cartridges and how do they differ from OEM's?
A remanufactured cartridge is one that has been used once as a brand-new cartridge. From there, we take the cartridges, clean them, repair any pieces that are broken or worn down, refill them with brand new ink, then test that they work properly and make them available to you for.
Our compatible cartridges are made completely new and made specifically to fit a certain printer. It serves the exact same function as an OEM cartridge with the major difference being that our compatible products are our unique design and brand instead of the brand of your printer.
The biggest difference in these cartridges is the price. Our products are significantly less expensive and unlike most OEM products, are 100% quality guaranteed. Another major difference is our use of resources. Each remanufactured ink and toner cartridge that is used by a consumer cuts down on the use of plastic used in making them.
Anti-Spam Questions & Answers
If I provide my email address on an order/newsletter sign up, will you spam me?
No. Your email address is used to send a confirmation email for you order. Our newsletter mailing list provides you with our latest sales and promotions but we will not share or sell your information to anyone else.
How do I remove my email address from your email list?
Refund Policy Questions & Answers
How will I know when my refund goes through?
The amount of your refund will appear on your account within a few days. Within 7 and 14 days, you should be able to find your refund on your credit card or bank account statement.
How long will it take to get my refund?
Returned packages generally take 7 to 14 days to be received, processed, and refunded.
Is there a restocking fee?
No, 4inkjets.com does not charge a fee for returning items
Will you mail me a check for my refund?
Our policy is always issue refunds in the same method that we received them. This means that you will receive paper check only if your original payment was in the form of a check. The same goes for credit card and Paypal payments.
Can I just get store credit?
No, we do not offer store credit. If you wish to use your refund to order a different product, you can simply complete your second transaction when your refund is complete.
Is it safe to put my credit card number on your site?
4inkjets.com uses SSL encryption for credit card security and we security test our site daily with McAfee Security testing. You can check the status of our daily security through the McAfee Secure icon on our homepage. The "live" security imprint only appears when we pass the daily security check. Our privacy statement and policies have also been reviewed by TRUSTe for compliance with program requirements.
Who has access to my personal information when I enter it on your website?
Once your order has been placed, only the last 4 digits of your credit card are visible to our representatives for verification purposes. Our employees do not have access to your credit card information.
I do not want to use my credit card; do you accept other payment methods?
Our customers can also use Paypal, Amazon checkout, and pre-payment by check.
Shipping Policy Questions & Answers
How long will it take to get my package?
Our estimated shipping times are just guidelines, but because we ship orders out on the same day that we receive them, you can expect to receive orders being sent to the contiguous United States in just 2 to 5 days.
If I place the order today, when will you ship?
Any order that we have in stock will go out from our warehouse on the same day as long as the order comes in before 3pm PST during the work week. Otherwise, the order will go out on the next business day.
What carrier do you use to ship?
We use UPS, FedEx, and the US Postal Service. The service that your package will be shipped with depends on the weight of the package.
How much does shipping cost?
The cost of shipping varies based on how much it weighs. However, any order over $50 being sent to the contiguous United States is shipped free of charge.
Do you have faster shipping options?
Yes, we offer UPS 2-Day shipping and Next Day shipping. The prices vary by weight and the destination. We recommend that you call us to place an order that requires expedited shipping to check availability and ensure the fastest delivery.
How do I confirm that a package has been shipped?
Online orders can be tracked by logging into your customer account on our website. An email confirmation that your package has been shipped is sent out for both online and phone orders.
Do you ship internationally?
We only send packages to the United States and to Canada
Order Tracking Questions & Answers
Where can I track my package?
Tracking information will be sent in an automated email following your order. From there, you can track your package through the shipping company's website with the information provided in that email.
Why didn't I receive the tracking number via email?
The most likely cause of this is an incorrectly entered email address or that our email is being filtered as SPAM by your email client. If you cannot locate your shipping information email, feel free to give us a call.
How can I get my tracking number?
If you placed your order online, you can log into our website to look up your tracking information. If your order was placed over the phone, you can simply give us a call.