I can't tell the difference between standard yield and high yield.
The difference between standard and high-yield cartridges is in the number of pages that the cartridge will print. Sometimes the size and shape will differ but that is not always going to be the case. In terms of cost per page, a high-yield cartridge is a much better value than the alternative but it will cost a few dollars more.
I can't create a new password.
Most problems with passwords are caused by the fact that each account can only have one active password at a time.
This means that if you request a new password and then remember your old one, multiple attempts to log in with
the old password will result in you being locked out of your account.
It is also important to know that a request for a new password will void any previous requests. Once an account is
locked, the only way to log in again is to wait until your account is unlocked and then log in using the active password.
I did not receive a confirmation number.
There is an automated system that sends out order confirmation emails immediately after an online order is completed.
That email should arrive in your inbox a short time after your purchase is completed. If the email is not delivered,
the most common cause is that we do not have your full or correct email address. This, however, will not affect your
If your email was correct, the next most common issue is that an email SPAM filter is keeping the confirmation email
from being delivered. If your order was completed over the phone, your email address has to be manually entered into
our system and that process can take a little longer.
Why can't I track my international package?
Packages destined for locations outside of the continental United States cannot be tracked because the logistics will not allow for it. Those orders, because they require Customs inspection at the border, do incur a short delay. But we are still happy to service our international customers.
Why does the cartridge I received look bigger/smaller/different than the OEM?
Some of the differences in our compatible cartridges compared to the OEM versions exist so that users can distinguish them
from one another. When it comes to remanufactured cartridges, some of the parts have been replaced or repaired to ensure
that the product that you receive is in perfect working condition.
None of the differences that you notice on your cartridge will negatively affect your cartridges performance.
How do I get discounts (coupons)?
The easiest way to get discounts and coupons is to join our mailing list and have them delivered directly to your inbox. We
also offer exclusive offers to users that interact with us on Facebook and Twitter.
In addition to this, we also occasionally offer discounts and other offers through other companies that we work with.
Why is the ink level reading low or empty?
Some printers are not able to recognize the new ink level of a remanufactured ink cartridge. This means that although it is full of brand new ink, it may display a message telling you that it is time to buy more ink. If you are in this situation, you are still able to print, but you will simply have to monitor your own use.
Why are the remanufactured and compatible cartridges so much cheaper?
The simple answer is that we spend less in the production of the cartridges and we can sell them at a much lower price. Our
compatible products, for instance, are made for printers that already exist, whereas the OEM companies have to create both
the cartridge and the printer itself.
With remanufactured ink and toner cartridges, we are cleaning and repairing the cartridges before refilling and making them
available for sale. That is still a significantly less expensive process than creating a new cartridge, which makes it
possible for us to sell the products at a much lower price.
Why are remanufactured and compatible cartridges and how do they differ from OEMs?
A remanufactured cartridge is one that has been used once as a brand-new cartridge. From there, we take the cartridges, clean
them, repair any pieces that are broken or worn down, refill them with brand new ink, then test that they work properly and
make them available to you for.
Our compatible cartridges are made completely new and made specifically to fit a certain printer. It serves the exact same
function as an OEM cartridge with the major difference being that our compatible products are our unique design and brand
instead of the brand of your printer.
The biggest difference in these cartridges is the price. Our products are significantly less expensive and unlike most OEM
products, are 100% quality guaranteed. Another major difference is our use of resources. Each remanufactured ink and toner
cartridge that is used by a consumer cuts down on the use of plastic used in making them.