Why is my new ink cartridges not printing?
This is common with ink cartridges that have attached print heads (such as HP, Lexmark or Dell). Cartridges are typically kept flat or upside down for weeks or months before being used. As a result, the ink will settle at the other end of the cartridge and will be unable to directly feed the print head. The easiest remedy for this is to open the box and stand the cartridge upside down for a few minutes before using. Next, get a damp paper towel, fold it into quarters and the set cartridge print head down onto it, holding it there for three minutes. This will help to prime the print head and pull the ink out. Finally, install the cartridge into your printer and print a few test pages.
Why didn't my cartridge print the full amount of pages? Why was the yield lower than what was quoted online?
Customers often worry about the yield of pages their cartridges produce and will mistakenly try to track a cartridge’s yield by time. The amount of time it takes for a cartridge to go empty is an inaccurate indicator of its page yield. The manufacturer’s cited page yield for ink and toner cartridges is given at 5% coverage. This means that the quoted page yield is based upon printed pages where only 5% of the page has been imprinted with ink. This comes out to be a small amount of imprinted ink – roughly one quarter of the page. For example, a short memo has approximately 5% coverage. If you are printing letters, using legal size paper, printing photos, web pages or any type of graphics, your coverage will vary greatly and your page yield will drop significantly.
There are two ways to properly check for yield. First is to utilize any page count your printer has. Refer the user's manual for instructions. The other way is to count reams or boxes of paper you have used with each cartridge. Both of these methods will tell you how many pages per cartridge you are using
Please keep in mind that although both methods provide you with an approximation, your cartridge’s yield will ultimately depend on your printing practices. You should also take into consideration the typical print coverage on the pages that you are producing. For instance, if you only print short memos you will reach – or, come close to – the manufacturer’s state page yield. In contrast, if you write full page letters or print graphics, your page yield will be considerably less. A cartridge with a 4000 page yield, for example, will run out of ink or toner at around 800 pages when used to print full pages of text and graphics with a high percentage of ink or toner coverage.
Why am I getting an error message when I install my new cartridge?
The most common error messages are listed below, as well as trouble shooting techniques to help eliminate any type of error message. If you are still unable to get rid of the error message please call our customer service department at 800-465-5387.
- A message asking you to replace your block/color inkj cartridges.
- The cartridge light blinks on the printer.
- A message that asks you to check your black/color inject cartridge.
- A message that indicates the cartridge is not seating properly.
- A message that indicates there is no cartridge installed.
Why does it say my cartridge is empty when I install it?
Every cartridge is individually inspected, weighed and tested before packaging to ensure that it is filled with the correct amount of ink. This error message is usually the result of a cartridge that is not firmly seated in its designated slot. To troubleshoot the problem, begin by completely removing the cartridge from its port. Reinstall the cartridge by positioning it so that it snaps into place and is securely fastened in its slot. Keep in mind that your printer doesn’t actually read the amount of ink in the cartridge. Printer software simply estimates the amount of ink remaining in the cartridge by remembering the number of pages that were printed when the previous cartridge was installed, and using this information to estimate when your next cartridge should be replaced. If a new cartridge is installed before the printer driver resets, there is a chance that the printer may think that the old empty cartridge is still being used. To fix the issue, reinstall the cartridge and click on the install new cartridge option; you may have to refer to your printer’s manual for further instructions. Selecting the new cartridge option will indicate to your printer that a new cartridge has been installed which will then prompt it to reset the page counter. This should eliminate the error message. If further assistance is needed, please call us at 800-465-5387.
Some cartridges come in big sets for example, 4 black and 2 of each color. Can the cartridges be mixed around within the set so that we can get more of one color than others?
No. The cartridge sets cannot be mixed. We have price breaks on the individual colors so you can order them individually to get better prices.
How can I get dried ink out of my inkjet print head so I can continue to print?
Place the clogged cartridge in about ¼ - ½ inch of warm water for a few minutes. When you see the ink start to slowly leak out, take the cartridge out of the water and dry it using a soft cloth or Q-tip. Place the cartridge back inside your printer and run the print head cleaning utility that comes with your printer software. You may have to run the print head cleaning function 2-4 times before print quality is reestablished. If your print head is damaged you will have to buy a new cartridge, as print heads cannot be repaired.
Why does the cartridge I received look bigger than the one that's already in my printer?
You’ll notice that some of our cartridges – compatible and remanufactured - will look slightly different than the printer-brand cartridge. There are a couple reasons for this. For one, a majority of our remanufactured cartridges are equipped with a protective clip that must be removed prior to installation. This is an L shaped clip that runs along the side of the cartridge and is meant to protect it from any damage that might occur during the shipping process. The clip will make your cartridge appear larger than the cartridge in your printer. Please open the package and carefully remove the protective clip as well as any protective tape that covers the cartridge’s print head.
Many of our compatible cartridges might have slight design differences from the original. This is to avoid infringement on a patented design. Despite any structural difference you may notice, the cartridge will still fit and print a full yield.
How should I handle my cartridge?
Never touch the electronic print head with any abrasive material. Use care when setting your cartridges down and do not place the print head in contact with any surface besides the designated contact points in the appropriate printer slot.
What is the best way to store my cartridges?
Ideally, your cartridges should be stored in an upright position at room temperature. During shipment, cartridges may be placed in various positions and this can cause the ink to settle at the opposite end of the cartridge, which may result in printing issues. For optimal performance, before using your cartridge, place it in the upright position for a few hours to allow the ink to move to the bottom of the cartridge. This will let the ink pass through the sponge, allowing the cartridge to print properly.
Does the letter at the end of the HP inkjet cartridge part number matter?
The letters at the end of a number sequence in HP cartridges signify the cartridge’s ink volume. Many HP cartridges, as well as some other manufacturers, have a long sku, a short part number and, sometimes, even an alternative part number. For example, HP's #56 cartridge is also known as the 56A C6656, C6656A and C6656AN. These are all the same product and have the same ink volume, but are displayed using various shortened versions of the full part number, which is C6656AN. Most HP cartridges are available with different ink volumes. HP cartridges with different ink volumes are identified by a different letter at the end of the number sequence. For example, HP cartridge 51645G and 51645A are identical cartridges, but have different ink volumes. The "G" is the free starter cartridge that comes with a printer and the "A” is the regular high volume cartridge that is sold in stores. When our house-brand cartridges are manufactured, they are always filled completely. So, regardless of the letter at the end of the HP part number, or the letter at the end of the HP cartridge that you normally order, you will always get a cartridge with a high-ink volume from 4inkjets.
Why don't you carry Epson refill kits?
Epson incorporates sensitive and high quality print heads onto their printers instead of disposable print heads on their cartridges. Due to the sensitivity of Epson print heads, we do not endorse or sell refill kits for Epson printers.